Refund policy
Refund and Shipping Policy - Voss Canvas
Refunds:
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Refunds for Defective or Damaged Products: If you receive a defective or damaged product from Voss Canvas, please contact us within 7 days of receiving the item. To process the refund, we will request photographic evidence of the defect or damage. Upon verification, we will offer the option of a full refund or product replacement.
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Refunds for Customer Dissatisfaction: We understand that expectations aren't always met. If you are not satisfied with your purchase for any reason, please contact us within 14 days of receiving the item. To be eligible for a refund, the item must be in its original condition and not have been used. The refund will be issued upon receipt of the returned item.
Shipping:
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Order Processing: Upon payment confirmation, orders will be processed and shipped within 1-3 business days, unless otherwise specified.
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Shipping Options: We offer standard and express shipping options, with estimated delivery times listed during the checkout process. Shipping costs will be calculated based on the total weight of the order and the delivery location.
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Shipping Tracking: Tracking numbers will be provided once the order is dispatched. This will allow you to track the delivery status of your order.
Please note that our refund and shipping policy may be subject to change. Any updates will be communicated on our website. For more information or to initiate a refund process, please contact our customer service team at support@vosscanvas.com.
Thank you for choosing Voss Canvas. We are committed to providing high-quality products and exceptional service to our customers.